Chief Financial Officer
Mr. Irvin has twenty years experience working with small businesses. Having owned his own businesses in the U.S. and Japan, he is now applying that expertise to LDI. His areas of expertise focus on making LDI stronger financially and managerially. He has extensive experience that emphasizes on cash management and cost identification. John has a Bachelor's degree in Business Administration and an MBA in Finance from the University of Missouri – Columbia. He also studied business practices for two years at Sophia University in Tokyo, Japan.
Co-founder and Chairman of LDI, Mr. Williams has over 25 years of experience in the operations of government and commercial contracts, specializing in custodial services and facilities maintenance. His experience includes contract negotiation, management, and oversight. Benny has personally managed the custodial and maintenance support services at Blount Island Marine Command, Naval Air Station Jacksonville, and Kings Bay Naval Submarine Base.
Andre D. Williams
Chief Operating Officer
Mr. Williams joined LDI in 2006, and has over 5 years of federal, state, local government, and commercial facilities operational experience. As COO of LDI, he manages day to day operations, base support services, quality assurance, quality control, and safety programs. Prior to joining LDI, Andre clerked for area law firms where he provided support to counsels in the areas of federal and state civil litigation.
Andre holds a B.S. in Criminal Justice. He is also a graduate of the Small Business Administration Emerging 200 Program and a member of the National Contract Management Association.
P.O Box 353251 • Palm Coast, FL 32135 • 386.446.1700
© 2016, Lady Deborah's, Inc. All rights reserved.
Meet the team behind LDI's daily operations. Our executive team offers the knowledge, guidance, and experience that empowers our services staff to excel and resourcefully respond to customer needs.
Deborah A. Williams
Chief Executive Officer and President
Co-founder and CEO of LDI, Mrs. Williams has developed over 25 years of first hand experience in the management of government contracts as well as commercial management and commercial contracting experience for facilities maintenance and janitorial support services. She has lead more than 200 employees in providing customer-critical support services to government, civil agencies, and large organizations in the Southeast Region of the U.S.. Deborah has successfully formed numerous partnerships with industry large contractors that provides complete base operational support to the Department of Defense.
In 2012, she was nominated for the SBA Small Business Person of the Year Award.
LDI ownership and senior management is directly involved in the day-to-day operations of the company, making it easier to resolve issues and initiate new programs and processes rapidly, without the usual delays experienced by large firms.
To underscore this direct involvement of ownership and management, all sales, operations, safety planning and quality assurance functions reside in-house.
Our team is committed to providing quality services with rapid response time. Each project we support is operated by a Project Manager, whose number one priority is to provide the best possible service to the facility and manage a workforce capable of carrying out the mission of the customer. Our knowledge and experience, augmented with an intense desire to build a quality company, with an outstanding reputation, is the hallmark upon which our success is measured.
We employs specially trained and supervised teams dedicated to each of the five specialized market segments:
We place on-site leadership (Project Managers) and team-based performance, complemented with a regional Operations Manager. The Project Manager for each project performs multiple tasks daily to ensure compliance with the client’s scope of work. Moreover, this individual plays a valuable role in establishing (and maintaining) good client relations, which creates and fosters a rapport dedicated to achieving mutual objectives.
On a daily basis, the Project Manager will perform the following tasks:
- Plan and schedule the flow of work
- Organize equipment and supplies
- Assign, distribute, direct and coordinate work activities
- Seek ways to improve the cleaning product
- Promote safe working conditions
- Encourage open lines of communications
- Recognize employees for superior performance
- Recommend service improvement to the client
The Operations Manager ensures that we are meeting your needs while maintaining our quality standards. This manager is required to have excellent technical knowledge and strong team leadership skills. The Operations Manager performs monthly inspections and is a critical liaison between service employees, LDI management, and the facility manager.
Quality Control Systems
LDI understands that quality service is achieved by exceeding our client’s expectations every day. Our goal is complete customer satisfaction, operational excellence, and continuous improvement. To do this, we must clearly define what you expect from us, develop specific cleanliness standards by which our employees will perform, and measure the results. These standards will be clear, concise, and measurable to allow us to track our performance against your service requirements.
Regular inspections are a vital part of quality control and are designed around your requirements. We jointly establish parameters for each service area during our initial service installation. An evaluation of the condition of the facility along with baseline quality objectives are specified in the beginning. These objectives become the focus for all future inspections for each individual area.
Our quality control program includes:
- Daily inspections by the Project Manager
- Monthly inspections and performance review by the Operations Manager
- Quarterly inspections by an independent Quality Control Inspection Team
- Random inspections by senior management
Marc E. Dwyer
Vice President and General Counsel
Mr. Dwyer brings to LDI a wealth of experience from a legal perspective. He has personally handled over 900 cases in numerous areas of law. He has tried Federal Cases in the Middle District of Florida, and in the Southern District of Georgia. Marc has also been admitted to the United States District Court: Northern District of Florida. As VP and General Counsel, Marc plans specific industry strategies that enables LDI for continued developmental growth, formulate and enforces LDI's corporate policies and oversee legal matters and contractual obligations.
Marc holds B.A. degrees in Psychology and Drama & Theater from Queens College, and a J.D. from Florida Coastal School of Law.